When an agent hands over a demo while its card is open, the demo no longer starts talking by itself: it waits behind its play button, so it doesn't talk over a call or other work. Opening a card to a demo you haven't played yet still starts it by itself, and a demo counts as played only once its video actually runs. A demo you closed without playing starts the next time you open the card.
A demo that arrives on an open card waits for you
Shared by Daniel Sadilek on November 7, 2026