When an agent hands over its work and needs a decision from you, its question can now come with answer options, like any other question from an agent. The option the agent would choose is marked, with its reason. You answer with one click instead of typing, on the desktop and on the phone. The work keeps waiting for your approval, and the handover keeps the question with your pick ticked.
Handover questions with answer options
Shared by Daniel Sadilek on October 29, 2026